Official Document

Privacy Policy grab333

Grab333 is committed to protecting your privacy and personal data. This document clearly explains how we collect, use, store and protect your information as a user of our platform.

Updated: January 2026  |  Version 2.4
Advanced Encryption

All your personal data is protected with 256-bit SSL encryption, the same standard used by banking institutions.

Full Data Control

You have the right to access, correct, or request deletion of your personal data at any time through grab333 support.

No Data Selling

Your personal data will not be sold, rented, or shared with third parties for marketing purposes without your consent.

PDPA Compliance

Grab333 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of user data management.

Transparent Cookies

We use cookies solely to enhance your user experience. You can manage your cookie settings at any time.

Data Breach Notification

In the event of any data breach, grab333 will notify affected users within 72 hours.

01 Introduction

Grab333 cares about your privacy. This Privacy Policy explains in detail how grab333 ("we", "our platform") collects, processes, stores and protects your personal data when you use the grab333 platform, our official website at grab333.bid, and the grab333 mobile app.

As an online gaming platform serving users in Malaysia, grab333 recognises that user trust is our most valuable asset. We are committed to handling your personal data with full integrity, transparency and accountability, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.

By registering an account, accessing, or using any grab333 service, you confirm that you have read, understood, and fully accepted this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

Important Note: This Privacy Policy forms part of the grab333 Terms and Conditions. In the event of any conflict between this policy and the Terms and Conditions, the Terms and Conditions shall prevail unless specifically stated otherwise in this document.

02 Data We Collect

Grab333 only collects personal data that is strictly necessary to provide a safe, efficient and regulatory-compliant service. We do not collect excessive or irrelevant data. Below are the categories of data we collect:

Registration & Identity Data

During the grab333 account registration process, we collect basic information required to verify your identity and ensure account security:

  • Full name as stated on your identification card
  • Identity card number (MyKad) or passport number
  • Date of birth for age verification
  • Active email address
  • Malaysian mobile phone number
  • Current residential address

Financial Transaction Data

To securely process deposits and withdrawals, grab333 records the necessary financial transaction information:

  • Payment methods used (FPX, TNG eWallet, GrabPay, Boost)
  • Deposit and withdrawal history
  • Bank account number (for verification purposes only, not stored in full)
  • Account balance and transaction history

Platform Usage Data

  • Game history and activity within the platform
  • IP address and device information (device type, operating system, browser)
  • Login and logout timestamp records
  • Game preferences and account settings
Data Category Purpose of Collection Retention Period
Identity Data Account verification & KYC 7 years after account closure
Financial Data Transaction processing 7 years (legal requirement)
Usage Data Security & improvements 2 years
Cookie Data User experience Up to 13 months

03 How We Use Your Data

Grab333 uses your personal data responsibly and only for legitimate purposes. We will not use your data for purposes not stated in this policy without first obtaining your consent.

Primary Purpose of Data Use

  • Account management: Creating, verifying, and securely maintaining your user account.
  • Transaction processing: Processing deposits, withdrawals, and all financial transactions on the platform.
  • Identity verification (KYC): Complying with regulatory requirements and preventing fraud and money laundering.
  • Customer support: Helping you resolve account, technical, or transaction issues more effectively.
  • Platform security: Detecting and preventing unauthorized access, fraud, or suspicious activity.
  • Legal compliance: Meeting applicable legal and regulatory obligations in Malaysia.

Communications & Marketing

With your consent, grab333 may use your email address and phone number to send:

  • Important transaction notifications (deposits, withdrawals, wins)
  • Promotional information, bonuses, and exclusive offers from grab333
  • System updates, maintenance, or service changes
  • Account security notifications

You can unsubscribe from marketing communications at any time via the "unsubscribe" link in any email or through your account settings. However, security and transaction notifications cannot be disabled as they are essential for your account's safety.

Data Minimisation Principle: grab333 practises the principle of minimal data collection — we only request data that is strictly necessary for a specific purpose. We do not collect sensitive personal data such as medical information, religion or users' political views.

04 Data Sharing

Grab333 does not sell, rent or disclose your personal data to third parties for marketing or commercial purposes. However, in certain limited situations, we may need to share data with trusted parties to enable us to provide you with better services.

Parties That May Receive Your Data

  • Payment providers: FPX, TNG eWallet, GrabPay, and Boost only receive the minimum transaction information required to process your payment securely.
  • Technology service providers: Companies providing cloud infrastructure, cybersecurity and hosting services, bound by strict confidentiality agreements with grab333.
  • Regulatory body: Malaysian government authorities or law enforcement bodies if required by court order or applicable law.
  • KYC service providers: Third-party identity verification companies that assist us with age and user identity verification processes.
Data Sharing Guarantee: All third parties that receive grab333 user data are bound by strict data protection agreements and are prohibited from using that data for any purpose other than the services specified in their agreement with grab333.

05 Data Security

Grab333 invests seriously in cybersecurity infrastructure to ensure your personal data is always protected against unauthorised access, loss, destruction or accidental disclosure. Our security systems are continuously updated to address emerging threats in the digital landscape.

Technical Security Measures

  • End-to-end data encryption using TLS 1.3 and AES-256 protocols
  • Intrusion detection system (IDS/IPS) operating 24/7
  • Two-factor authentication (2FA) available for all user accounts
  • Regular security vulnerability assessments conducted by independent security experts
  • Data servers secured within certified data centers with strict physical access controls
  • Automated data backup system to prevent data loss

Security Incident Response

Grab333 has a comprehensive incident response plan. In the event of any data breach affecting the security of user information, grab333 is committed to:

  • Investigating incidents within 24 hours of detection
  • Notifying affected users within 72 hours
  • Reporting incidents to the relevant authorities as required by law
  • Taking immediate remedial action to limit the impact of a breach

06 User Rights

As a grab333 user, you have clear and guaranteed rights over your personal data. grab333 respects and facilitates the exercise of these rights in accordance with Malaysia's PDPA. Here are your key rights:

01
Right to Data Access

You have the right to request a copy of the personal data we hold about you at any time. We will fulfill this request within 21 business days.

02
Right to Data Correction

If your personal data is inaccurate or outdated, you have the right to request a correction. You may also update certain information directly through your account settings.

03
Right to Data Deletion

You may request the deletion of your personal data. Please note that certain data may need to be retained to comply with legal requirements.

04
Right to Withdraw Consent

You may withdraw consent for marketing data processing at any time without affecting your core account services.

05
Right to Object to Processing

In certain circumstances, you have the right to object to how grab333 processes your personal data, particularly for direct marketing purposes.

06
Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider if required.

How to Exercise Your Rights: To exercise any of the above rights, please contact the grab333 support team via live chat on the platform or our support email. Please provide your account number and identity verification details to expedite the process.

07 Cookies & Tracking Technologies

Grab333 uses cookies and similar tracking technologies to enhance the user experience, maintain the security of your login session and understand how users interact with our platform. We use cookies responsibly and transparently.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as they are necessary for the platform to operate correctly.
  • Performance Cookies: Collecting information on how users interact with the platform to help us identify areas for improvement. All data is collected anonymously.
  • Functional Cookies: Storing user preferences such as language, display settings, and game preferences to deliver a more personalized experience.
  • Analytics Cookies: Used to understand aggregate usage patterns and improve grab333 services overall.

You can manage or delete cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the grab333 platform and your overall user experience.

08 Data Storage & Transfer

Your personal data is stored on secure servers in the Asia Pacific region, maintained to the highest physical and digital security standards. grab333 ensures your data remains within regions that comply with relevant data protection legislation.

Data Retention Period

Grab333 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements:

  • Active account data: Retained for as long as your account remains active
  • Post-account closure data: Minimum 7 years in accordance with Malaysia's financial legal requirements
  • Security and activity logs: 2 years from the date of record
  • Support communication records: 3 years from the date of interaction

Upon expiry of the designated retention period, your personal data will be securely deleted or anonymised in accordance with approved procedures.

09 Privacy Policy Changes

Grab333 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any material changes will be communicated to registered users at least 14 days before taking effect.

Methods of notifying Privacy Policy changes include email notifications to your registered address, in-app notifications on grab333 upon login, and updates to the "Last Updated" date at the top of this document. Continued use of the grab333 platform after the effective date of any changes will be considered your acceptance of the updated Privacy Policy.

Recommendation: We encourage you to review this Privacy Policy periodically, especially when you receive change notifications from grab333. If you disagree with any changes, you have the right to close your account before the changes take effect.

10 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how grab333 handles your personal data, our privacy team is ready to assist. We are committed to responding to all privacy-related enquiries within 3 business days.

  • Live Chat: Available 24/7 directly on the grab333 platform or app
  • Email: [email protected]
  • Target response time: 1–3 business days for privacy inquiries
Support Email: [email protected]  |  Live Chat: Available 24/7 on the grab333 app

FAQ About Privacy

Absolutely not. grab333 does not sell, rent or disclose your personal data to third parties for marketing or commercial purposes. Your data is only shared with a limited set of parties such as payment providers and technology providers, all of whom are bound by strict confidentiality agreements.

You can request a copy of your personal data by contacting the grab333 support team via live chat on the platform or by emailing [email protected]. Please include your account number and identity verification details. Requests will be processed within 21 business days.

When you close your grab333 account, certain data — particularly financial and transaction records — must be retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements. Data not subject to legal retention requirements will be securely deleted or anonymized within a reasonable timeframe.

Yes. grab333 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of user data collection, processing and storage. We continuously update our privacy practices in line with the latest legal developments.

You can stop receiving promotional emails by clicking the "unsubscribe" link at the bottom of any grab333 promotional email, or by updating your communication preferences in your account settings. However, important security and transaction notifications cannot be disabled to protect your account.
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